Development and Operations (60% of time): 

Development: The development model follows agile/scrum methodology with central Product Ownership in People Services Global Delivery, delivering (user)stories in short sprints. 

Together with the process- and system experts of Global Business Services, focus on delivering integrations fulfilling requirements based on (user) stories. This includes assessment, build, unit- and user acceptance testing and finally deployment. 

Operations: Perform below ticketing and non-ticketing activities:

• Incident Management including Major Incident Management, raising and coordinating tickets with SAP on product issues
• Problem Management with rigorous Root Cause Analysis
• Standard changes implementation
• Monitoring of the systems and integrations and (where needed) taking corrective action
• SAP SuccessFactors Release management (regression testing, new features) 
• Keeping the different SuccessFactors environments fit-for-purpose with periodic System Refreshes

It is the intention that more and more work get done as part of the standing organization with stable teams and no longer create a project for every single change that needs to be done. In this context, development also includes such (user)stories that could be planned in regular delivery sprints.  

Delivery of Projects and overall improvements (30% of time): 

Provide guidance and support on the use of the SuccessFactors integrations to the key stakeholders (HR function, People Services regional delivery centers and local key users). 

Recommend new features and take an active role in setting up the integrations roadmap with IT and process- and system experts from the Global Business services team. 

Deliver new developments needed for project implementations, either independently or working together with third party experts in a dedicated project set-up. This may require a certain level of project management skills and overseeing complex and diverse HR technologies. This project work will be balanced with the activities for Development and Operations

System standards, training, and individual development (10%): 

Ensure that the global standard processes, tools and documentation are well-maintained and adhered to. 

Work together with the process- and system experts on user procedures, guidelines and documentation. 

Ensure that the required level of expertise in SuccessFactors integrations is maintained including the right certification(s). 

Review, Test and introduce new features in SAP Cloud Integration / Integration suite with a focus on improving the product and service operations. 

• Configure and maintain SAP SuccessFactors integrations according to best practices and industry standards, ensuring alignment with business processes and requirements.
• Resolve end user issues working in close collaboration with Global Business Services.
• Own the ticket exchanges with SAP for product issues or queries, driving to closure (actively follow-up).
• Be a real counterpart for the process- and system experts and regional People Services teams: report on issues, suggest system improvements, translate process requirements into integration solutions.
• As a consultant, analyze / assess (user)stories and prepare/present proposals, based on an end-to-end understanding of the HR-IT system landscape.
• Provide expertise to increase efficiency and to improve quality by standardizing, optimizing and automating processes in/around SuccessFactors integrations. 
• Deliver technical SAP Cloud Integration expertise in improvement projects. 
• Document system configurations, processes, and procedures, maintaining accurate records.
• Understand SuccessFactors integrations end-to-end, including integration between modules.
• Understand processes and data cross domain.
• Stay updated on trends, best practices and new developments in SuccessFactors integrations and other relevant products.

Maintain relevant and up-to-date knowledge through e.g. using the SuccessFactors (SAP) community portal and relevant certifications.

• Bachelor’s or Master’s degree or equivalent, preferably in Information Technology, Human Resources or Business Administration.
• Minimum 7 years of experience in a customer-focused, IT application delivery or support-based role (within multinational or international consultancy organization).
• Strong knowledge and experience in SAP Cloud Integration (CPI) with a proven track record of successful implementations.
•  
• SAP Certified Associate - Integration Developer (C_CPI_2404). 
• Additionally, SAP Certified Development Associate – SAP Integration Suite is preferred.
• Hands-on extensive knowledge in integrating third-party applications with SAP SuccessFactors using Cloud Integration; Proven ability in building full and delta load integrations, and in error handling.
• Knowledge of general aspects of SAP SuccessFactors compound Employee API and the different transmission modes.
• Good knowledge of SAP SuccessFactors Employee Central (EC) module and understanding of effective-dated and non-effective-dated data in EC.
• Good understanding of OData models, applying queries, and use of paginations.
• Hands-on knowledge in using CPI adapters like HTTP, SFTP, OData, SOAP, JMS.
• Hands-on knowledge in Groovy Scripting, XSLT mapping, Message mapping, Encryption & Decryption, usage of all CPI Palette functions.
• Ability to collaborate with business stakeholders and/or 3rd party vendors to hardwire (high level) business and technical integration needs into specific IT solutions and to drive the delivery of these integrations end-to-end.
• Pro-active and supportive, with good team building skills. Self-organizing with regards to planning and delivery (able to handle time pressure and to manage priorities).
• Strong written and verbal communications, interpersonal and presentation skills, including a high standard of written and spoken English.
• Excellent analytical and problem-solving skills.
• Excellent attention to detail, ability to analyze (large) data sets and to derive insights.
• Proficiency in MS Office tools especially Excel, PowerPoint.
• Prior experience working in an Agile and/or DevOps setting is a definite plus.

Prior exposure to Lean Six Sigma and/or any structured improvement approach is a