Job Responsibility:
1. Coordinate for the smooth on boarding process of a member
• Replication of member application form to be done.
• Welcome calls within 7 days of replication for members and triggers the Welcome process for the dispersal of the Welcome Kit.
• Update the system with Welcome call.
2. Member Relations
• Holiday Planning - Making a pro-active call to members, enlightening them on their eligibility and making them use their holidays appropriately at the right time, thus maximizing unique member holidaying.
• Complaint Resolution - Attending to members’ complaints and discrepancies, resolving them and taking corrective action.
• Managing cancellations post rescission and maximize member retention.
3. To ensure quality and adherence to process and time lines as specified for each activity.
4. Generating revenues for the organization
• Suggesting and helping members for up gradation, revivals and reinstatement.
• Ensure proactive calling by Executives for the collection of annual subscription fees and return of cheque.
• Ensure Post holiday calls are made to obtain member feedback and generate referrals.
5. To ensure that all the interactions assigned to Self are resolved within the specified time limit.
Skill Required:
• Product and Process Knowledge.
• Persuasive, Negotiating and Influencing Skills.
• Patience and Good Listening Skills.
• Proactive approach.
• Good Communication Skills.

Education

Any Graduate